Charlotte's story

Charlotte has just completed her apprenticeship and is now a fully-fledged Healthcare Assistant working in a busy Glaucoma Unit. She checks patients’ details and the health of their eyesight, assessing whether there is any change since the last check-up.

“It was difficult at first starting my apprenticeship as I didn’t know anything. But a year on and I love it! I love meeting new people every day and getting to know them. Sometimes they are nervous when they come into hospital so I like to make them feel relaxed and put a smile on their face.”

Before her apprenticeship, Charlotte was studying music at college but had to leave her course to care for her mum who become ill and had to have life-changing surgery.

“Spending time with my mam, looking after her, made me think about doing a caring role as a career. I just love caring for people.”

Charlotte was nominated for a Cavell Star Award for going above and beyond for her patients. Staff nurse and colleague Dawn Boldon explains,

“Charlotte joined us a shy, quiet young lady. She is now quite the inspiration. She is a breath of fresh air and the patients love her. She is very attentive and really sits and listens to their worries and concerns. The patients are living with a lifelong condition involving their sight, so every contact with our department is very important to them. All this whilst running busy clinics, she makes every patient feel special. For one so young it’s amazing to see her dedication!”

Winning a Cavell Star Award put a smile on Charlotte’s face,

“I feel overwhelmed, I feel really happy! I can’t believe that my team thought of me for an award. My nursing team mean the world to me, if it wasn’t for them I wouldn’t have qualified as a Healthcare Assistant. We are like a working family. There is a lot of nursing experience in my team and I’m looking forward to learning everything I can from them.”

Other news about Charlotte...

"Sunderland healthcare assistant is a shining example" City Hospitals Sunderland NHS Foundation Trust

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